BPO

Our Current Operational Areas

Inbound Support

(Domestic & International)

Customer Care Centre providing all kinds of services that is done by a Contact Centre to satisfy the requirements of the Client as well as the end customer.

What We Support

  • Receiving calls from customer
  • Resolving issues with various inhouse sources according to the client parameters on the call with series of escalations if necessary
  • Providing email & chat support as a part of customer retention & on call satisfaction
  • Closing the call with customer feedback for client feedback
phillipines-call centre
outbound

Outbound Support

What We Support

  • Dedicated Lead generation & management centre for 3 reputed clients based out of the UNITED KINGDOM.
  • Identifying and profiling target accounts
  • Building out a custom contact list
  • Surveying to detail the account status and identify hidden opportunities
  • Setting appointments for your field sales team
  • Turning probable leads into hot keys
  • Generating sales out from pre qualified hotkeys.
  • Closing on sales and providing after sales support .
technical capability

We are highly recognized

We are quality certified under the latest global certification standard ISO 9001 : 2015 by UASL, England, UK. (Certification No. : QMS/06804/0518)

We are recognised as High Technology Software Development Company under the Department of Industrial Policy & Promotion of Central Government of India (Certificate No.: DIPP11 14)

We are also recognised under Software Technology Park of India (STPI) as a 100% export oriented unit of IT and IteS to provide 100% tax exemption to all our customers. (Certificate No.: STPI-KOL/EXIM-693/2017/2336)

certified

The East – Jewel in the Crown

kolkata-IT-parks
Ample supply of English speaking graduates and post graduates in Information Technology from local universities.

Trained pool of voice & non voice certified professionals.

Ample availability of highly skilled software professionals in advanced technologies.

Large operational campuses of IT majors like TCS, Accenture, IBM, Wipro and Cognizant, ensuring easy availability of trained people.

Lower Employee cost compared to North, South and Western part of the country.

Lower Infrastructure and Telecom process cost in comparison to other parts of the country.

Ample supply of office infrastructure compared to other regions.

Direct air connectivity with entire North America and Europe